Returns & Cancellations
Cancellations
You may cancel your order at any time prior to dispatch without cost. However if we have received cleared payment we will deduct 20% as a restocking charge.
Returns
E.J.Direct appreciates that there will be times, when you need to return damaged only items that you have purchased from us, for either an exchange or refund. Our policy is very clear and is stated below.
Before any goods are returned you must notify the company in writing and obtain a returns number. Each case will be treated individually, at the discretion of the company, and there maybe a restocking fee of 20%.
If any product arrives damaged then e-mail us within 2 days of receipt clearly stating your reason for return.
For your own protection ensure returned items are sent by Royal Mail Recorded Delivery quoting your returns number.
For further information or help on returning products please contact us by E-Mail or Telephone 01823 663560.
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